Frequently asked questions

May I perform more calculations than are available in my subscription?

If you process more calculations than are available in your subscription, the average price per calculation (subscription price/consumption) of your subscription will be applied.

What happens to unused calculations after the subscription period has expired?

A subscription includes a fixed number of calculations, valid during the term of the subscription. These are therefore not transferable to a subsequent term or new subscription.

Can I change my subscription during the term?

It is possible to upgrade your subscription before the end of each quarter. The existing subscription will then be cancelled and a new annual subscription will be started with the new terms and conditions, whereby the remaining time of the previous subscription will be taken into account.

What is the Total Cost of Ownership?

Total cost of ownership (TCO) refers to the comprehensive evaluation of direct and indirect costs associated with owning, operating, and maintaining an asset or product over its entire lifecycle.

Can I include users across multiple locations in one subscription?

No, a subscription is taken out per site (VAT number) with a maximum of 15 users per subscription.

What is the term and notice period?

A subscription to Mobility Calculator has a term of 1 year and can be canceled annually. Given that we use a hybrid pay-for-use model, we are committed to continuously improving our product and the associated service with the aim of having a recurring positive impact on your organization.